our terms & conditions

We look forward to welcoming you.

Arrival and Departure

Check in is available from 3.00pm to 7.00pm on the day of arrival. Check-in times outside of those specified can be arranged with us, but this must be agreed prior to arrival.

Check out is requested at 10:30am.

Reservations

In order for us to confirm an online reservation, you must have received a confirmation call or email further to the initial welcome mail. 

The exception to this policy is for bookings made by phone or in person, in which case confirmation is immediate.

If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.

Cancellation by the Guest

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local guesthouse with a similar standard of room(s). Should this establishment be more expensive than The Old Post Office Boutique Guesthouse, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

A car park is available for guests’ use at the side of the guesthouse. Cars parked here are at owners risk as this is a public carpark. The parking is free of charge after 6pm.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damage and Breakages

You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Whilst we do not charge for accidental damage, we reserve the right to apply a charge for any damage considered significant in repair if this damage was caused by you.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Payment

Payment is due on the morning of departure and we accept the following: personal and business cheques and cash.

Pets

Small well behaved dogs are welcome at the owners discretion. This must be pre agreed prior to booking and The Old Post Office Guesthouse reserve the right to refuse permission if this permission had not been granted in advance.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within any part of The Old Post Office Boutique Guesthouse. 

Termination Policy

The Old Post Office Boutique Guesthouse reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Wi-Fi Access

Available free of charge in all rooms and password provided upon request.

Get In Touch

Any questions or queries, just ask. If you prefer to talk, call us but we may be busy with our guests. Leave a message and we'll get back to you as soon as we can.

The Old Post Office Boutique Guest House

Boutique Guesthouse situated at the end of picturesque Hythe High Street, the ideal place to stay in Hythe!

© 2017 The Old Post Office Boutique Guesthouse.  For your perfect coastal getaway...
Nº 5 High Street, Hythe, Kent. CT21 5AB